Contact Us - Phone Number 407-830-6412  

                        Fax number 407-830-8413  

 

Referrals for services - All new referrals are received and processed by:

Selene Duenas ext. 100 SeleneDuenas@BSSOrlando.com Referrals Coordinator

 

Medicaid Case Coordinators - Clients are divided by last name and managed by: 

Ann-Marie Heath ext. 107 AnnMarieHeath@BSSOrlando.com Program Manager 
Elizabeth Rinehart ext. 102 ElizabethRinehart@BSSOrlando.com Case Coordinator Last Name  A - G
Kim Carpenter ext. 105 KimCarpenter@BSSOrlando.com Case Coordinator  Last Name  H - Q
Michelle Hill (IT Support) ext. 104 MichelleHill@BSSOrlando.com Case Coordinator Last Name  R - Z

 

Targeted Case Management (TCM) -  

Zelda Polk ext. 108 ZeldaPolk@BSSOrlando.com Program Manager 
Michelle Herzberg ext. 103 MichelleHerzberg@BSSOrlando.com TCM Case Coordinator

 

Non-Medicaid  - Including CHS, CMS, HSA, Waiver, etc. 

Nickii Ecker ext. 110 NickiiEcker@BSSOrlando.com Program Manager    

 

Medication Management -  Medication Clinic for BSS Therapy clients held on Fridays.

Diana Flood ext. 101 DianaFlood@BSSOrlando.com Medication Clinic Coordinator    

 

Billing -  

Lori Wood ext. 111 LoriWood@BSSOrlando.com Account Specialist    

 

Operations  -  

Dicse Gowan ext. 109 DicseGowan@BSSOrlando.com Director of Operations    

 

Human Resources  -  

Lisseth Russa ext. 112 LissethRussa@BSSOrlando.com Human Resources   

 

Marketing /Case Coordination -  

Elisa Gonzalez ext. 113 ElisaGonzalez@BSSOrlando.com Marketing and Case Coordinator