Frequently Asked Questions
Who can I speak with regarding services you offer?
Who can send in a referral for services?
How do I set-up an appointment?
How long does it take to get an appointment?
What happens at the first appointment?
Do I have to pay for anything?
I am able to get counseling at home?
Can I receive more than one service?
If a referral is made for substance abuse, can I still get mental health services?
Does it make me a bad parent if I cannot handle my child?
Can I just see the psychiatrist for medication or do I also have to get therapy?
We accept all Medicaid HMO plans, including Amerigroup, Prestige/Beacon, Cenpatico, Medicaid, Substance Abuse, Magellan, United Healthcare, CompCare, Simply Heath Care, MediPass, Amerigroup Healthy Kids, Magellan Healthy Kids. We also assist with accessing FSPT funding which covers up to 6 months of Mental Health services for uninsured recipients under age 18.
Who can I speak with regarding services you offer?
Please call our main number 407-830-6412 and press extension 100 for the Referrals Coordinator. If you reach someone other than the Referrals Coordinator, it is okay. Any staff member can answer your questions about our services.
Who can send in a referral for services?
We accept referrals from several sources. You can refer yourself or be referred by a parent, a school counselor, a physician, the Department of Juvenile Justice, Department of Children and Families, Community Based Care of Central Florida, Children's Medical Services, Agency for Persons with Disabilities, or Case Management Organizations.
How do I set up an appointment?
An Assessor/Case Manager will contact you within 48 hours to schedule and appointment, after the case has been assigned to a field staff. If this is an emergency please contact 911 or your local mental health hospital.
How long does it take to get an appointment?
Once the referral is processed and assigned to an Assessor and Case Manager, you will be contacted to schedule an appointment. Our staff offers flexible times such as evenings and weekend appointments.
What happens at the first appointment?
During the first appointment the assessor/therapist conducts an assessment. The purpose of this is to gather information, identify the presenting problem(s) and establish goals of treatment.
Treatment length varies case by case depending on the severity of the presenting problems, and level of client/family participation. Treatment length is also contingent upon how many sessions the insurance company approves.
Do I have to pay for anything?
All services will be billed to your insurance company. In the event we cannot bill your insurance for any reason, you may be held liable for all charges.
Am I able to get counseling at home?
Sessions are held at either the client's home, school/daycare, or at our Winter Park office.
Can I receive more than one service?
Yes, however some services cannot be provided on the same day due to guidelines established by each insurance company/Medicaid funding source.
If a referral is made for substance abuse, can I still get mental health services?
Yes, you can receive both Substance Abuse and Mental Health services at the same time. However some services cannot be provided on the same day due to guidelines established by each insurance company/Medicaid funding source.
Does it make me a bad parent if I cannot handle my child?
The goal of services is not to identify if you are a bad parent or not. The goal is to determine the need and develop a plan of action that will eliminate the problem and build upon client strengths while developing skills that will allow the client and family to maintain stability and daily functioning.
Can I just see the psychiatrist for medication or do I also have to get therapy?
Research shows that therapy in conjunction with medication is more effective than therapy alone when necessary. Our Psychiatrist firmly supports this and will only prescribe medication in conjunction with therapeutic services when necessary.